# Cancelling your account

## Cancelling your account

To cancel your MNX.io account, contact <helpdesk@mnxsolutions.com>.

When sending in a request that requires MNX to modify your account, you will need to send this email from an authorized email address.

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If we can not verify that you are authorized to make requests for that account, we will have to email you back (causing a delay) to assist you.
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### [Stop billing your account](#stop-billing-your-account) <a href="#stop-billing-your-account" id="stop-billing-your-account"></a>

While you wait to hear from support, you can stop your account from being billed further by removing all existing instances.

To remove an instance with `triton` CLI, execute `triton instance delete <UUID>`. That command can remove any instance, including Docker containers. Repeat within each `triton` profile and every data center to remove all instances.

To remove an instance in the portal, [login to your account](https://portal.mnx.io). Navigate to the [Instances list](https://portal.mnx.io/compute/).Click on the instance you wish to remove.  From the instance itself, click the "Actions" menu and the dropdown "Destroy Server".  &#x20;

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You will be billed for all provisioned instances, including those which are stopped.  **Only destroying a server will stop billing.**
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