# Cancelling your account

## Cancelling your account

To cancel your MNX.io account, contact <helpdesk@mnxsolutions.com>.

When sending in a request that requires MNX to modify your account, you will need to send this email from an authorized email address.

{% hint style="info" %}
If we can not verify that you are authorized to make requests for that account, we will have to email you back (causing a delay) to assist you.
{% endhint %}

### [Stop billing your account](/getting-started/cancelling-your-account.md#stop-billing-your-account) <a href="#stop-billing-your-account" id="stop-billing-your-account"></a>

While you wait to hear from support, you can stop your account from being billed further by removing all existing instances.

To remove an instance with `triton` CLI, execute `triton instance delete <UUID>`. That command can remove any instance, including Docker containers. Repeat within each `triton` profile and every data center to remove all instances.

To remove an instance in the portal, [login to your account](https://portal.mnx.io). Navigate to the [Instances list](https://portal.mnx.io/compute/).Click on the instance you wish to remove.  From the instance itself, click the "Actions" menu and the dropdown "Destroy Server".  &#x20;

{% hint style="info" %}
You will be billed for all provisioned instances, including those which are stopped.  **Only destroying a server will stop billing.**
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.mnx.io/getting-started/cancelling-your-account.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.